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CRM Watchlist 2010 Part IIIB
Not exactly relevant, just wondering why Zemanta came up with this image:-) Okay, this is the final installment of the CRM 2010 Watchlist from me, though you will be seeing one from Brent Leary on the...
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Bootstrappers: The New is Not for Everyone. Pass the Others By.
Seth Godin touches on one of my favorite themes today. Here is the money quote: Experienced marketers and artists and those that make change understand that the new is not for everyone. In fact, it’s...
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What Does GetSatisfaction Think of Social Business?
Next in our series of opinions on Social Business is GetSatisfaction. Interested in the previous ones? Check out Oracle, Attensity, Fuze Digital, Moxie Software, and SAP. Where is the social world...
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What Does RightNow Technologies Think of Social Business?
Next in our quest for vendor’s thoughts on Social Business is RightNow Technologies. Want to read the previous ones? Here are Oracle, Attensity, Fuze Digital, Moxie Software, SAP, and GetSatisfaction....
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What Does blueKiwi Think of Social Business?
*not* this blue kiwi Following the series of asking vendors with Social Business credentials their thoughts on Social Business – Lithium is next. Want to read the previous ones? Oracle, Attensity,...
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What Does NetBase Think of Social Business?
Following the series of asking vendors with Social Business credentials their thoughts on Social Business – NetBase is next. Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie...
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What Does Assistly Think of Social Business?
Following the series of asking vendors with Social Business credentials their thoughts on Social Business. Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie Software, SAP,...
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My Obligatory post-Dreamforce post
Since so many of my Enterprise Irregulars friends and colleagues were at the same place I was last week – and have already done such a great job summarizing the news – I’ll keep this short. Energy –...
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Video and A Love Story
e have been doing a lot of work with videos for marketing purposes, which is a new area for me. Couple of things I have learned: 1) Short is better. 2) Video engagement metrics are evolving but in...
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Towards Effective Corporate Communications: Let Your Engineers do the Talking
One of the common urban myths about software developers and engineers is that they are poor communicators. While there are of course Aspergers types in tech, and some developers that just like to keep...
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Monday’s Musings: A Working Vendor Landscape For Social Business
Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab...
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As customer engagement evolves, Social CRM poised for major growth
Summary: With the Social CRM industry expected to top $1 billion in revenue in 2012, it’s growing faster that just about any other segment of social business. Yet the classic challenges of dealing with...
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Jive Offers Social Customer Service; Battles Lithium for Market
Earlier today Jive announced they launched a new product: Social Customer Service, extending their community platform for external communities. The offer includes an OEM integration with Bunchball,...
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Last Look at Oracle OpenWorld 2013
The ghost of Anthony Lye presided over Oracle OpenWorld’s third-day customer experience, or CX, keynote. For CRM and related things, it was the moment I’d been waiting for. Lye is in robust health as...
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7 Years To Secure A Domain Name: a tale of web identity. Consolidating...
The logo to the right has nothing to do with us. RedMonk was incorporated in November 2002. The name RedMonk was my idea. Stephen was happy to go with it. I looked around the web at the time, and it...
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Okay Here Goes CRM Forecast 2010 PART II
I’d go over to ZDNet for Part I of this forecast (released at the exact same time as this one) if you want to read the intro, the Latin American 2010 Forecast from Jesus Hoyos and the first five… The...
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The CRM Watchlist 2011 Part III: Representing the Pillars
Recapping the Past Week Okay, last week, I launched the CRM Watchlist for 2011. The first two posts (of six) were published. If you haven’t read them, please do. There is something of a method to the...
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Marketing in 2014 – Part Two
In Part One of this series I listed 6 issues that are causing disruption and change in marketing. In this post let’s focus on inbound marketing and the shift to a more content marketing focus and away...
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